Frequently Asked Questions

This can be very confusing. We have tried to answer the main questions here.  Feel free to contact us to discuss your specific and unique situation.

Contact Us With Questions

How It Works

*How long will it take for a technician to arrive on scene?

Unless you request a specific time, our technicians can be on scene within one hour of your call.

*Does my homeowners’ insurance cover your services?

Most do.  We will assist you in filing your claim with the insurance company.  You are usually reimbursed the full invoiced amount less your deductible.  We record before and after photographs/video to submit to the claims adjuster should they not wish to visit the scene before restoration.  If you are the victim of a crime and have no insurance, contact the Victims’ Crime Board in your state.

*Can we clean the scene ourselves?

No. The proper disposal of bio waste and potentially hazardous fluids are stated under OSHA .  Blood, vomit, urine, etc. must be disposed of under OSHA standard 29CFR1910.1030.  This standard requires that employees be provided with information and training prior to dealing with potentially infectious material including bloodborne pathogen certification, personal protective equipment, safe removal and storage of biohazardous waste and an exposure control plan to name a few.  Should you dispose of these fluids inappropriately, you may be fined up to $70,000.

Federal Regulation 29CFR1910.1030 states that no employee can be placed in a position to be exposed to blood spills without first:

1.  Receiving bloodborne pathogen (BPP) training.

2.  Having a written BBP exposure control plan in place.

3.  Having been provided personal protective equipment (PPE).

4.  Having been offered Hepatitis B vaccine and exposure evaluation and follow-up.

5.  Being provided with a method to remove and properly store the biohazardous waste in properly marked containers for disposal at an approved site. 

Only after these five steps have been met, can an employee be required by his or her employer to clean biohazardous materials. 

*What is the cost of a cleanup?

The determination of the cost for a clean up involves several factors.  The biggest factors are how many technicians will be needed, how long the work will take, and how much biohazardous waste will be disposed of.  Until we know exactly what is involved, we won’t know our costs.  However, it is often the case that our services will be covered under your homeowners’ insurance policy.